materials sourced from only canadian companies
100% vegan, and free from parabens and phthalates
sustainability is at the heart of everything we do. learn more!
Find answers to our most frequently asked questions.
where are your products made?
how can I best take care of my candles?
making sure you're burning and taking care of your candle properly not only extends the life of your candle, but ensures that it's safe to burn! here are our top tips.
what makes your candles safe to burn?
to ensure our candles are safer for people, pets and planet than mass-produced candles, we use only high-quality materials from only canadian companies. let's take a look 🕵️
why soy wax?
soy wax is a renewable resource derived from veggies (soy beans, ofc) that burns cleanly and produces less soot and pollutants than other types of wax.
it also burns much slower than paraffin wax, meaning your candles will last longer even if they're smaller than, say, a bath and body works candle—leading to less waste over time!
lastly, soy wax will carry fragrance really well without chemical additives—which we would never use.
what are parabens and phthalates and why don't you use them?
parabens are artificial preservatives often found in cosmetics, and phthalates are groups of chemicals commonly found in countless products, such as soaps, shampoos, toys, perfumes, etc. typically, they act as a plasticizer... ew.
since the scientific community is still unsure of all the possible side effects of prolonged exposure to both chemicals, we've decided not to use them in our candles. we want to keep Alben Lane candles as safe as possible for people, pets and planet!
what are you doing to be more sustainable?
we love this question, and we have a whole page dedicated to answering it! check out our sustainability section on our site.
do you do wholesale or custom orders?
yes, of course! to learn more, please reach out to us through email at email@example.com or through our contact us page!
can I buy your products anywhere else?
absolutely! to see our full list of current retailers, check out our find us page.
please note that product availability varies from store to store, and if you're looking for something in particular, contact the store directly to ensure they have it in stock!
how long will my order take to get to me?
this depends on where you are! typically, it takes between 2-4 days for us to process your order internally depending on lots of factors (like the time of year, day of the week, etc.). this does not include the time it takes for our carriers to get your package to you—these are listed below.
there are only two of us, and we do everything we can to get your orders to you as soon as possible!
here are our standard times:
note: these are just estimates and may not reflect all shipping times.
where do you ship?
we currently ship nationwide in canada, and to all states in the US.
what are the shipping costs? do you offer free shipping?
all shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover.
shipping is free across Canada on orders over $100.
we are only available in Canada and the United States.
can I pick up my order?
yes, of course! if you'd like to place an order for pickup, use code "localpickup" at checkout.
we will be in touch through the email or phone number connected to your order with a pickup address and time!
note: orders not picked up after 15 days will be refunded.
what if my item arrives damaged?
we never hope this happens, but when we're dealing with glass products, sometimes it does!
if your order arrives damaged, please reach out to us at firstname.lastname@example.org or contact us!